Cart
Checkout Secure

Coupon Code: 2D89VE46GVNE Copy Code

Free Shipping worldwide

Got a Question? Call Us

1 (877) 886-1776

Mon-Sat 9am-6pm Eastern

FAQ

FAQ

WHEN WILL YOU SHIP MY ITEMS?

- All items are subject to a handling period before they are dispatched.
- 99% of orders leave the warehouse within 3-5 days of payment.
- We will notify you by email when your items have been shipped.

WHEN WILL I RECEIVE MY ITEM(S)?

T-Shirts and apparel items should be received within 1-2 weeks
of your order date. This may be a little longer for international delivery.
For other specialty and giveaway items, please allow up to 5 weeks
delivery time as they may be shipping from other countries.

WHERE ARE MY ITEMS COMING FROM?

Although our fulfillment house is located in North America, some of our
specialty items are located in other countries such as Australia,
Germany, United Kingdom and China.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be 
sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries.
If you have any other questions, please email support at hello@soothebay.com and we will do our best to help you out.

WHERE DO I TRACK MY ORDERS?

Most tracking will be found using Canada Post. If your order is going to US , EU or other countries - Please Note: Once your packages crosses the Canadian border, your tracking will be found on USPS.com, your national post service or third parties couriers as applicable (i.e, UPS, DHL, etc.), and will no longer be found on Canada Post.

RETURNS

If you wish to get a exchange or refund please return your product by emailing us at hello@soothebay.com

*Customer will have to cover their own shipping cost. 

**For damaged goods, please contact support with a picture of the damage to get a replacement. 

Don't Take Our Word For it! Here's What Our Customers Think:

Added to cart!
Spend $x to Unlock Free Shipping Free shipping when you order over XX You Have Qualified for Free Shipping Spend $x to Unlock Free Shipping You Have Achieved Free Shipping Free Shipping Worldwide Free Shipping worldwide You Have Achieved Free Shipping Free shipping when you order over XX ou Have Qualified for Free Shipping